Operational Efficiency in the Field – How Mobile Solutions Streamline the Work of Service Technicians and Sales Representatives

Challenges of Mobile Work

Companies are increasingly relying on mobile workers, but they don’t always provide the necessary technological support. The result?

• delays in task execution,
• incorrect information passed to clients,
• no quick way to contact the central office,
• difficulties in reporting completed work.

In many cases, employees must use personal phones, take notes manually, or return to the office just to complete paperwork. It’s a waste of time and money — and a lost opportunity to retain the customer.

Modern Mobile Solutions

Modern mobile technologies enable an entirely new approach to managing field teams — both in service and sales. With the right devices and applications integrated with ERP, CRM, or helpdesk systems, field workers can act faster, more efficiently, and more independently.

Imagine a service technician who, right after receiving a ticket, gets a complete set of information on their mobile terminal: customer details, repair history, technical documentation, and instructions. On site, they can perform diagnostics, carry out the repair, fill in a report, take photos, collect the client’s signature, and close the job — all without needing to contact the office.

Likewise, a salesperson visiting a client can, using a mobile app:

• review the customer’s payment status and order history,
• present a personalised offer with current prices and discounts,
• check real-time inventory levels,
• place an order on the spot,
• generate and send a confirmation to the client via email.

All of this is done directly on the mobile device and synchronised instantly with the company’s central system. This eliminates duplicate work, manual data entry, and “I’ll send it later” delays.

What’s more, these solutions work offline too — when the connection drops, data is stored locally and synchronised once the device is back online.

This kind of field digitisation isn’t just about convenience — it’s a real competitive edge, better customer service, and greater team satisfaction.

Devices Built for the Job

Zebra Technologies offers devices designed for demanding environments. Models like the Zebra TC27, Zebra ET45, and Zebra TC58e provide:

• resistance to drops, dust, and moisture,
• long battery life,
• readable displays even in bright sunlight,
• full integration with management systems and mobile applications.

This makes working outside the office just as seamless and secure as working at a desk.

Custom Applications = Better Results

At MANUCO, we build custom mobile solutions — including those based on the Claris FileMaker platform. Whether you need an app for service management, quality control, sales visits, or audits, we can create a tool tailored to your process.

Applications can work offline, sync data automatically, and run on Zebra devices or others, such as Apple iPads or iPhones already in use at your company. This way, technology empowers — not limits — your team.

From Deployment to Results

Working with MANUCO means more than just delivering an app or a device. We provide full support — from needs analysis, through design and implementation, to training your team and maintaining the solution.

With our help, your mobile workforce can work faster, smarter, and more confidently — no matter the conditions.