Challenge: Organizational Chaos and Order Fulfillment Errors

Before implementing our solution, Bardzo Kawiarnia faced several issues that hindered efficient customer service:

1. Low order fulfillment efficiency: The lack of a coherent order management system caused delays, incorrect orders, and frustration for both customers and café staff.
2. Communication errors: Customers would order baked goods, but due to unclear communication between customers and staff, mistakes occurred, affecting service quality and satisfaction.
3. Lack of scalability: During peak periods, such as weekends and holiday seasons, the café could not handle a high volume of orders, leading to long queues and dissatisfied customers.

Our Solution: A Simple E-commerce Platform on WooCommerce

The MANUCO team designed and implemented a modern e-commerce solution for Bardzo Kawiarnia based on WordPress WooCommerce, tailored to their specific needs. Key elements of the solution include:

• E-commerce platform: Enables customers to easily order sweet baked goods online, reducing order waiting times and minimizing fulfillment errors.
• Google Sheets integration: The system is integrated with Google Sheets, allowing real-time order management and updates. Staff can easily track order progress and avoid mistakes in production and delivery.
• Intuitive interface: Customers can quickly navigate the purchasing process, select items from the baked goods menu, add them to the cart, and complete their orders effortlessly. This allows the café to handle more orders without needing additional staff.

Results: Increased Efficiency and Scalability

After implementing the new system, Bardzo Kawiarnia experienced significant improvements in operational efficiency:

1. Order fulfillment accelerated by over 50%: The automated ordering process significantly reduced waiting times for baked goods, enabling faster service for more customers.
2. Increased capacity: Easy order management and Google Sheets integration allowed the café to handle more orders simultaneously without additional staffing costs.
3. Customer satisfaction: Improved order accuracy and reduced waiting times led to higher customer satisfaction, fostering loyalty and positive recommendations.

Summary

The project for Bardzo Kawiarnia is a perfect example of how modern technologies like WooCommerce can improve organization and efficiency for small and medium-sized businesses. Thanks to the solution designed by MANUCO, the café solved its organizational chaos, minimized order fulfillment errors, and expanded its customer service capabilities. This implementation demonstrates how the right e-commerce platform can contribute to business success, especially in the food service industry, where time and precision are crucial.